RECEPTIONIST

Keterangan Lengkap Lowongan Kerja RECEPTIONIST di THE BATU Hotel & Villas: Keterangan Lengkap

-       Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR Minimum  of 1 year of employment within a Hotel environment or Spa

-       Good human relations

-       Excellent phone etiquette

-       Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information

-       Excellent multitasking skills to successfully handle several assignments together

-       Possess strong organizational skills required for achieving efficiency on the job

-       Good knowledge of beauty products to be able to promote them to clients

-       Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.

-       Be on time for shift and maintain consistent, regular attendance record

-       Properly open and close spa each day according to Standard Operating Procedures

-       Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

-       Accurately book, change and cancel spa appointments

-       Acknowledge and greet everyone who enters and leaves the spa

-       Ensure that the check-in, check-out and payment process is handled in accordance with company policy

-       Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation

-       Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.

-       Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.

-        Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

-       Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.

-        Handle guests’ questions and concerns promptly, professionally and courteously

-       Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

-       Maintain a clean; safe, fully stocked and well organized work area.

-       Ensure adequate stock of supplies and equipment; inform management when stock is low.

-       Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.

-       Maintain a positive attitude and contribute toward a quality work environment.

-       Regularly attend, participate in and support training and staff meetings for the spa.

-       Ability to perform the duties of the Retail Consultant as needed.

-       Assist in all areas of spa operation as requested by management.

-    Communicate to management any and all occurrences involving staff or guests in the spa that require attention