Product Advisor

Keterangan Lengkap Lowongan Kerja Product Advisor di PT Monotaro Indonesia: Keterangan Lengkap

• Minimum Bachelor Degree from Engineering
• Having minimum 2 years experience related with MRO (Maintenance, Repair & Operation) products in similar position with Product advisor/other relevant position
• Familiar with MRO brands such as Makita, Bosch, Niigata Seiki, Tekiro, NTN and other MRO brands 
• Deep understanding of the MS Office
• Good communication skill, in both Bahasa & English
• Have wide variety of MRO product knowledge
• Good personality & attitude
• High discipline and good team work

• Incoming Contacts Management
• Proactively take ownership in resolving inquiry from customers about the product information or specification through all channels.
• Communicate with suppliers and internal team proactively on gaining detail information about the product information or specification following the service level agreement.
• Communicate with internal team and across departmental and also other third-party partners to ensure proper completion of the inquiry from customers about the product information or specification.
• Understand and implement new information and procedures efficiently and professionally.
• Own the assignments that relates to suppliers in order to speed up the required information to provide excellence services to our customers.
• Product Knowledge Documentation.
• Collect and provide product knowledge material that supports Customer Support operations.
• Share the information through training or briefing or other activities to help CS staffs working on their best knowledge of product information or specification.
• Provide insight and collaborate with related department to enrich product information on the website.
• Performance & Reporting.
• Deliver a consistent level of quality of services across channels.
• Analyze the inquiries of product information or specification to provide better product knowledge for customers on the website