Online Support Engineer

Keterangan Lengkap Lowongan Kerja Online Support Engineer di PT Abacus Solusi Indonesia: Keterangan Lengkap

• Bachelor's Degree or equivalent
• Currently studying toward Computer Science Degree is preferable
• Strong written English communication skills
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Strong attention to detail
• Deliver service and support to end-users, via live chat, phone, and helpdesk
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues

• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications to Senior CSEs
• Liaise and inform the Australian CSE team of any relevant client updates or changes that may affect systems
• Other tasks as directed

• We're currently looking for an Online Support Engineer to join our Melbourne team to deliver service and support for our end-users.