Guest Relation Officer Cafe

Keterangan Lengkap Lowongan Kerja Guest Relation Officer Cafe di THE BATU Hotel & Villas: Keterangan Lengkap

• Female, max 25 years old
• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Good personal grooming & personal presentation
• Willing to work split-shifts, weekends and public holidays
• Min Senior High School or Diploma in Hospitality Management is preferred

• Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
• Be familiar with menu, promotions and service procedures.
• Provide full assistance to guests concerning general queries at the cafe.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• To familiarize with the work nature and responsibilities of floor staff and all the Café’s events.