Lowongan Kerja Customer Service Experience Specialist Di Techrific Global | Jobindo.Com

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Customer Service Experience Specialist

Techrific Global


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Keterangan Lengkap Lowongan Kerja Customer Service Experience Specialist di Techrific Global: Keterangan Lengkap

Persyaratan
  • Single, male / female max 35 yrs old.
  • Fluently in English is a must writing and speaking
  • Proven customer support experience min. 2 years
  • Track record of over-achieving quota
  • Familiar with CRM systems and practices or computer knowledge
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills in English
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
Deskripsi Pekerjaan
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming emails
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via email
  • Greet customers warmly and ascertain problem or reason for emailing
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
Jakarta Pusat, DKI Jakarta
06/10/21 9:13
Diploma 3
Pengalaman 2-5 Tahun
Full Time
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Lowongan Ini Ditutup
Jumlah Pelamar 60
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Lowongan Kerja Techrific Global

Deskripsi Perusahaan
Techrific Global Australia bergerak dalam bidang eccommers yang meliputi barang electronics

Alamat Perusahaan
Jl. Letjen Suprapto Kav 60 No. .01 RT/RW 10/07 Cempaka Putih Jakarta 10510
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