Lowongan Kerja Customer Service Di Techrific Global | Jobindo.Com

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Customer Service

Techrific Global


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Keterangan Lengkap Lowongan Kerja Customer Service di Techrific Global: Keterangan Lengkap

Persyaratan

Proven customer support experience

 

Track record of over-achieving quota

 

Strong phone contact handling skills and active listening

 

Familiar with CRM systems and practices

 

Customer orientation and ability to adapt/respond to different types of characters

 

Excellent communication and presentation skills

 

Ability to multitask, prioritize and manage time effectively

 

High school diploma or equivalent; college degree preferred

Deskripsi Pekerjaan

Open and maintain customer accounts by recording account information

 

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

 

Maintain financial accounts by processing customer adjustments

 

Recommend potential products or services to management by collecting customer information and analyzing customer needs

 

Prepare product or service reports by collecting and analyzing customer information

 

Contribute to team effort by accomplishing related results as needed

 

Manage large amounts of incoming emails

 

Generate sales leads

 

Identify and assess customers' needs to achieve satisfaction

 

Build sustainable relationships of trust through open and interactive communication

 

Provide accurate, valid, and complete information by using the right methods/tools

 

Meet personal/team sales targets and email handling quotas

 

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

 

Keep records of customer interactions, process customer accounts, and file documents

 

Follow communication procedures, guidelines, and policies

 

Go the extra mile to engage customers

 

Resolve customer complaints via email

 

Use telephones to reach out to customers and verify account information

 

Greet customers warmly and ascertain problem or reason for emailing

 

Cancel or upgrade accounts

 

Assist with placement of orders, refunds, or exchanges

 

Advise on company information

 

Take payment information and other pertinent information such as addresses and phone numbers

 

Place or cancel orders

 

Answer questions about warranties or terms of sale

 

Act as the company gatekeeper

 

Suggest solutions when a product malfunctions

 

Handle product recalls

 

Attempt to persuade customer to reconsider cancellation

 

Inform customer of deals and promotions

 

Sell products and services

 

Utilize computer technology to handle high call volumes

 

Work with customer service manager to ensure proper customer service is being delivered

 

Close out or open email records

 

Compile reports on overall customer satisfaction

 

Read from scripts

 

Handle changes in policies or renewals

Jakarta Pusat, DKI Jakarta
09/11/21 16:30
Diploma 3
Pengalaman 2-5 Tahun
Full Time
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Lowongan Kerja Techrific Global

Deskripsi Perusahaan
Techrific Global Australia bergerak dalam bidang eccommers yang meliputi barang electronics

Alamat Perusahaan
Jl. Letjen Suprapto Kav 60 No. .01 RT/RW 10/07 Cempaka Putih Jakarta 10510
Lowongan Kerja Lainnya

Lowongan kerja lainnya Di Techrific Global:

Customer Service Experience Specialist
Customer Service Experience Specialist



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