Lowongan Kerja CRM Team Leader Di PT. Egogo Hub Indonesia | Jobindo.com

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CRM Team Leader

PT. Egogo Hub Indonesia

  • Minimum D3
  • Age maximum 27
  • Have minimum 1 year experience as Call Center Team Leader or Social Media Specialist
  • Familiar with how Social Media works
  • Have at least basic English skills (speaking and writing)
  • Familiar with Microsoft Office
  • Willing to work extra hours when needed
  • Have pleasant attitude
  • Willing to work in Shifts
  • Committed with working schedule
  • Have the abilities to lead team
  • Have the abilities to motivate Agents
  • Understand on Contact Center terminologies
  • Familiar with Contact Center applications
  • Ready to become role model
  • Able to conduct Briefing and Training
  • Have the abilities to write/create scripts
Deskripsi Pekerjaan
  • Answer incoming traffic and respond to customer’s inquiry via all available channels such as Calls, Email, Social Media, etc when needed
  • Resolve customer complaints based on SOP and guidance
  • Help the Agents to Identify and escalate issues to supervisors and other department
  • Work closely with other Department to solve Customer issues as per SLA and SOP
  • Identify, and resolve customer complaints using applicable software
  • Lead the Agents to deliver best solution
  • Monitor the traffic and take necessary actions to achieve the Service Level
  • Coach the Agents to improve the performance both inbound and outbound
  • Conduct training and briefing to the Agents
  • Prepare daily report to Supervisor
  • Work together with QA team to improve Contact Center quality
  • Work together with Supervisor to create scripts
  • Motivate the agents to achieve both inbound and outbound target
Jakarta Utara, DKI Jakarta
17/07/18 15:05
Diploma 3
Pengalaman 0-2 Tahun
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Lowongan Ini Ditutup
Jumlah Pelamar 22
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Lowongan Kerja PT. Egogo Hub Indonesia

Deskripsi Perusahaan
EGoGo committed to being the leading provider of end-to-end e-commerce solutions for retailers, brands, and manufacturers in Indonesia.

Our mission : Grow our clients’ businesses by focusing on enhancing every touch point between the brand and their customers.

We provide flexible solutions, detailed processes & operations, innovative technology, performance-based marketing, and most importantly a deep passion for fixing hard problems.

We can assist you with: Search Engine Optimization Web Design & Development Digital Marketing Services = Advertisements, E-mail Marketing, PPC Campaigns (AdWords), Social Media Promotions, Print Design and More Content Marketing - Social Media, Blogs, Press Releases and Advertisements Stock Management & Logistic Service Customer Service.

Alamat Perusahaan
Pantai Indah Selatan, Ruko Elang Laut Boulevard Blk. F No. 1 & 2 Pantai Indah Kapuk Jakarta Utara - 14470
Lowongan Kerja Lainnya

Lowongan kerja lainnya Di PT. Egogo Hub Indonesia:

CRM Supervisor
QA Specialist
Customer Relation Staff
Back-end Developers
Front End Developer

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