Lowongan Kerja CRM Supervisor Di PT. Egogo Hub Indonesia | Jobindo.com

Dilihat: 1207 Kali

CRM Supervisor

PT. Egogo Hub Indonesia


Persyaratan
  • Minimum D3
  • Age maximum 28
  • Have minimum 1 year experience of managing Call Center as Team Leader/Supervisor or as CRM supervisor
  • Familiar with CRM ticketing Application i.e: Zendesk, Freshdesk, etc
  • Able to create call scripts and copies for Emails and Social Media
  • Familiar with how Social Media works
  • Have at least intermediate English skills (speaking and writing)
  • Familiar with Microsoft Office
  • Willing to work extra hours when needed
  • Have the skill to manage team and have pleasant attitude
Deskripsi Pekerjaan
  •  Ensure the Service Level of all contact channels (calls, Email, Social Medias):
    • Lead the CS/CRM team to ensure deliver the service excellence to the Customer
    • Ensure all the customer enquiries from all contact channels being manage as per SLA
    • Work together with CRM Director to Plan the Agent capacities according to the traffic and business needs
    • Work together with CRM Director to plan the CRM communication calendar and strategies
    • To be available to support the CS/CRM team when required, including taking calls and manage the enquiries via Email and Social Media during peak/overflow periods.
    • Monitor and ensure the escalated request(s) or complain(s) to be resolve as per SLA
    • Work closely with other related division/vendor to ensure the operation running as per required
  • Maintain the quality of Service Deliveries:
    • Provide welcome training to the new Agents
    • Provide periodically Refreshment trainings to the current agents
    • Monitor Agent performance and conduct Agent coaching/briefing
    • Actively work with other division to get updates on the business plan, new products, policies, etc
    • Create basic call scripts and copies for all the contact channels as the basic guidelines for the Agents to deliver/for CRM communication
Jakarta Utara, DKI Jakarta
17/07/18 15:05
Diploma 3
Pengalaman 0-2 Tahun
Full Time
Login untuk melihat gaji
Lowongan Ini Ditutup
Jumlah Pelamar 16
Untuk melamar Lowongan Kerja CRM Supervisor di PT. Egogo Hub Indonesia, silahkan klik tombol kirim lamaran di bawah ini
Mohon maaf, anda belum mengisi data pendidikan anda, silahkan isi terlebih dulu data pendidikan anda untuk melamar lowongan pekerjaan ini !! Klik Disini
Mohon maaf, anda belum mengupload foto diri, silahkan upload terlebih dulu foto diri anda untuk melamar lowongan pekerjaan ini!! Klik Disini
Mohon maaf, data anda belum lengkap, silahkan lengkapi terlebih dulu data diri anda untuk melamar lowongan pekerjaan ini!! Klik Disini
Mohon maaf, data anda belum lengkap, silahkan lengkapi terlebih dulu data diri anda untuk melamar lowongan pekerjaan ini!! Klik Disini
Mohon maaf, anda belum mengisi gaji, silahkan lengkapi terlebih dulu data diri anda untuk melamar lowongan pekerjaan ini!! Klik Disini
Semua LAMARAN akan diperlakukan secara rahasia & hanya kandidat terpilih akan dihubungi dan diproses

Ajak Teman-Teman Anda Untuk Melamar Lowongan Ini, Klik Tombol di bawah ini:
Facebook Twitter WhatsApp

Mohon diperhatikan bahwa Jobindo tidak pernah memungut biaya apapun kepada pencari kerja sebagai persyaratan untuk dapat diterima bekerja. Apabila terjadi perusahaan meminta anda untuk mengirimkan sejumlah uang untuk berbagai alasan. Mohon untuk dapat melakukan konfirmasi terlebih dahulu ke pihak Jobindo. Dan apabila terjadi pengiriman uang kepada pihak perusahaan dari pihak pencari kerja, maka dengan ini pihak Jobindo menyatakan bahwa kami tidak bertanggung jawab atas hal tersebut.
Panduan dan Tips Mencari Kerja Online Secara Aman

Ingin berlangganan lowongan kerja
Lowongan Kerja PT. Egogo Hub Indonesia

Deskripsi Perusahaan
EGoGo committed to being the leading provider of end-to-end e-commerce solutions for retailers, brands, and manufacturers in Indonesia.

Our mission : Grow our clients’ businesses by focusing on enhancing every touch point between the brand and their customers.

We provide flexible solutions, detailed processes & operations, innovative technology, performance-based marketing, and most importantly a deep passion for fixing hard problems.

We can assist you with: Search Engine Optimization Web Design & Development Digital Marketing Services = Advertisements, E-mail Marketing, PPC Campaigns (AdWords), Social Media Promotions, Print Design and More Content Marketing - Social Media, Blogs, Press Releases and Advertisements Stock Management & Logistic Service Customer Service.

Alamat Perusahaan
Pantai Indah Selatan, Ruko Elang Laut Boulevard Blk. F No. 1 & 2 Pantai Indah Kapuk Jakarta Utara - 14470
Lowongan Kerja Lainnya

Lowongan kerja lainnya Di PT. Egogo Hub Indonesia:

Accountant
CRM Team Leader
QA Specialist
Customer Relation Staff
Back-end Developers
Front End Developer



Tentang Kami | Kontak Kami | FAQ Pencari Kerja | FAQ Perusahaan
Polis Kerahasiaan | Syarat & Ketentuan Perusahaan | Syarat & Ketentuan Pencari Kerja
Site Map | RSS
Copyright © 2005-2018 Jobindo

Masuk ke panel admin untuk Perusahaan & Pencari Kerja

Lupa kata sandi?



Belum punya akun ?